Frequently Asked Questions
The following questions and answers are provided to assist users with the CEC website as well as other services provided by CEC. For questions not covered below, please contact us and include the words "Online Help" in the subject line of your message.

Question I need to update my contact information; whom do I contact?
Answer Please contact us and include the words "Update Info" in the subject line of your message.
 
Question I have not received my statement of credit for a live activity (ex. National conference, dinner meeting, seminar) I attended; what should I do?
Answer Please contact us if you have not received your statement of credit within 15-30 working days.
 
Question I am having difficulty accessing a certificate for a distance education/home study activity; whom should I contact?
Answer Please contact our Distance Education Support Staff at distanceeducation@ceconcepts.net
Please be sure to specify the name of the program you are referring to in the email.
 
Question Is there a way to access all of the past certificates I have received from CEC?
Answer Yes. Please go to the User Information page on our website. There you will be able to obtain a transcript for all the courses you have taken with us.
 
Question I am interested in contacting CEC about accrediting or joint sponsoring an educational activity with my company; whom do I contact?
Answer Please contact our Director of Accreditation, Dana Frazier at dfrazier@ceconcepts.net
 
Question I am experiencing technical difficulties on your site; whom do I contact?
Answer Please contact our technical support administrator, Gene Fowler at gfowler@inet-pub.com


For all other questions not listed on this page, please contact us or call 866-360-1717.